Facility (or Facilities) management (FM) is an interdisciplinary field devoted to the coordination of space, infrastructure, people and organization, often associated with business services functions such as offices, arenas, schools, convention centers, shopping complexes, hospitals, hotels, etc. However, FM facilitates the business on a much wider range of activities than just business services and these are referred to as non-core functions. Many of these are outlined below but they do vary from one business sector to another.
Managed services is the practice of outsourcing day-to-day IT management responsibilities as a strategic method for improving operations. This can include outsourcing Production Support and lifecycle build/maintenance activities. The person or organization who owns or has direct oversight of the organization or system being managed is referred to as the offer-er, client, or customer. The person or organization that accepts and provides the managed service is regarded as the service provider.Typically, the offeree remains accountable for the functionality and performance of managed service and does not relinquish the overall management responsibility of the organization or system.
Remote Infrastructure Management (RIM) refers to remotely managing information technology (IT) infrastructure such as workstations (desktops, laptops, notebooks, etc.), servers, network devices, storage devices, IT security devices, etc. of a company.Major sub-services included in RIM are:
- Service desk / Help desk
- Proactive monitoring of server and network devices
- Workstation Management
- Server Management
- Storage management
- Application support
- IT security Management
Remote Infrastructure Management or RIM mainly deals with IT infrastructure and applications. At present, you will find that several business solution companies offer RIM services which take important steps and actions for their customers. The following are a few features offered by service providers:
- Helpdesk services
- Server management
- Desktop services
- Storage management service
- Application service
A maintenance contract is the written document that sets forth the terms of an agreement between a client and a maintenance service provider. The overall purpose for a maintenance contract is to have consistent fees and regular availability of the service provider at a savings over random or emergency calls.By securing a maintenance contract, the holder typically garners savings through the fixed or reduced fees and also gets a regular relationship with a service provider. The contract can be secured over by a set of terms and conditions mutually agreed between the service provider and the end user organization, with regard to their IT infrastructure.AMC is the term where the equipment is covered of all defects comprehensively and LMC is the term where the equipment is covered for labour services rendered and billed for the spares consumed to restore the equipment to normal working condition.
Anytime applications and data are moved to another system for one reason or another, it is imperative to move them with as little disruption to business operations.As businesses begin to depend on IT applications and data, and they begin to operate 24×7, a migration with any downtime or “glitches” can prove to be very costly.In today’s competitive business climate, companies must stay innovative and respond to change quickly. An efficient, open and flexible IT infrastructure is key to enabling innovation and aligning IT practices to achieve business goals.In the past, as businesses has grown, their IT infrastructures have had to grow with it. This meant acquiring and installing new systems as needed. Eventually, this approach leads to an overly complex infrastructure that is difficult and costly to manage. Additional capacity and functionality may be avoided or delayed because of the headaches involved with it.Relying on legacy hardware and out-of-date software can not only be expensive, it can be risky because of the lack of support options.
Typically a hardware setup / applications read information from external sources either to configure themselves or use the data for lookup later. This information could be present in different repositories, local or remote and in different formats, properties and so on. In the absence of a standard mechanism for reading this information, IT administrators / application developers tend to implement this in different ways. Hence there is a need for a standard mechanism to configure and lookup information.
Customized IT Solution is a solution that is specially developed for some specific organization or other user. As such, it can be contrasted with the use of services packages developed for the general market.Since Customized IT Solution is developed for a single customer it can accommodate that customer’s particular preferences and expectations. Customized IT Solution may be designed in stage by stage processes, allowing all nuances and possible hidden dangers to be taken into account, including issues which were not mentioned in the specifications. Especially the first phase in the solution development process may involve many departments, including marketing, engineering, research and development and general management.Large companies commonly use Customized IT Solution for critical functions, including content management, inventory management, customer management, human resource management, or otherwise to fill needs that existing IT services setup cannot.Customized IT Solution development is often considered expensive compared to off-the-shelf solutions or products. This can be true if one is speaking of typical challenges and typical solutions. However, this is not always true. Customized IT Solution development by a vendor is often a matter of building a house upon a solid foundation. This can be done quickly and with top-notch quality designed to meet every client’s needs.